Returns
Returns and exchanges
Eligibility depends on product condition, the reason for return, disclosed product terms, and applicable law.
Eligible requests
Contact support promptly if an item is damaged on arrival, materially different from the order, missing parts, or defective. A change-of-mind return may be accepted only when the applicable product terms allow it and the item is unused, complete, unregistered, and in resalable packaging.
Review process
Provide the order number, reason, product condition, packaging status, and clear photos or video. Do not send an item before receiving return instructions. Support contact: Support contact details will appear here when configured in storefront settings.
Exclusions and resolution
Customized items, activated software or licenses, opened consumables, hygiene-sensitive goods, and items damaged after delivery may not be returnable unless defective or required by law. Approved outcomes may include replacement, repair, store credit, or refund to the original payment method. Shipping responsibility depends on the reason for return.